주차 | 주차명 (주제) | 주차별학습목표 | 차시 | 차시명 | 강좌운영방법 | |
학습내용 | 평가방법 | 학습자료 | |
1 | Introduction to Human Resources in the Hospitality Industry | Introduction to Human Resources | 1-1 | Travel and tourism industry | Quiz, Assignment | PDF | |
1-2 | Human resources function | |
1-3 | Identify specific HR responsibility | |
1-4 | Describe priority challenges | |
2 | The Legal Environmentof Human Resource Management | Legal Environment of Business examines the role of the law on allaspects of business ownership and management. | 2-1 | Define and describe “employment” | Quiz, Assignment | PDF | |
2-2 | State the importance of the government’srole | |
2-3 | Briefly describe significant labor-related legislation | |
2-4 | Unique issues facing hospitality companies | |
3 | Human Resources Management Policies and Procedures | How to apply Policies and Procedures | 3-1 | Explain the difference between HR policies and HRprocedures | Quiz, Assignment | PDF | |
3-2 | Identify the steps managers use | |
3-3 | The importance of conducting a legal review | |
3-4 | Assess the impact of advance | |
4 | Employee On-boarding: Recruitment and Selection | To understand the concept of recruitment and selection and to studyits importance | 4-1 | Explain the concept of employee on-boarding | Quiz, Assignment | PDF | |
4-2 | Identify the factors that HR | |
4-3 | Explain the importance of procedures | |
4-4 | Explain the potential legal liability | |
5 | Employee On-Boarding: Orientation and Induction | Understand Orientation and induction strategies andprograms | 5-1 | Explain some useful tactics for the new employee’s | Quiz, Assignment | PDF | |
5-2 | Analyze the basic concerns of new employees | |
5-3 | Orientation programs | |
5-4 | Orientation-related activities | |
6 | Planning Training Programs | Understand the overall introduction and planning of TrainingPrograms | 6-1 | Describe the benefits of performance-based training | Quiz, Assignment | PDF | |
6-2 | Apply basic principles to perform a position analysis | |
6-3 | Apply basic principles when training programs areplanned | |
6-4 | List characteristics important for an effective trainer | |
7 | Delivering and Evaluating Training Programs | Introducing the importance of evaluation training programs andmethods | 7-1 | Prepare an overview of the individual on-job trainingprocess | Quiz, Assignment | PDF | |
7-2 | Explain steps in the four-step individual on-job trainingmethod | |
7-3 | Explain additional individual training methods | |
7-4 | Prepare an overview of the group training process | |
8 | Midterm Exam | |
Compensation Programs | Compensation | 8-1 | Describe the differences between extrinsic and intrinsicrewards. | Quiz | PDF | |
8-2 | compensation programs | |
8-3 | common forms of direct financial compensation. | |
8-4 | financial compensation. | |
9 | Performance Management and Appraisal | Learn to Performance and Appraisal | 9-1 | Employee performance appraisal program | | PDF | |
9-2 | Disciplinary program | |
9-3 | Describe the role of employee improvement | |
9-4 | Differentiate between a voluntary and a non-voluntaryemployee | |
10 | Employee Health and Safety | Learn about the importance and benefits of employee health andsafety | 10-1 | Explain the roles of the two most important federalagencies | Quiz | PDF | |
10-2 | Explain the advantages enjoyed by employers | |
10-3 | Employee assistance programs and employee wellnessprogram | |
10-4 | Describe the legal and moral responsibilities employers | |
11 | Critical Issues in Human Resources Management | Learn about the Critical Issues in HRM | 11-1 | Explain how the responsibilities of HR managers | Quiz | PDF | |
11-2 | Explain guidelines helpful | |
11-3 | Identify planning and implementation | |
11-4 | Procedures to implement diversity initiatives | |
12 | Human Resources in Evolving Hospitality Organizations | Evolving Hospitality Organizations | 12-1 | Identify factors that influence organizational change and discusshow HR professionals can address them | Quiz | PDF | |
12-2 | Discuss guidelines that are helpful in facilitating the efforts ofstaff | |
12-3 | Identify key concerns that should be addressed asemployee | |
12-4 | Useful in the succession planning process | |
13 | Work Life Balance | Improving Work Life | 13-1 | Employees and their personnel Life | | PDF | |
13-2 | Family Issues | |
13-3 | Balance within Employee’sLife | |
13-4 | Managing Individual difficulties | |
14 | Downsizing Hospitality Operations / Outsourcing cons &Pros | Understanding the pros and cons of outsourcing with DownsizingHospitality Operations | 14-1 | Downsizing Hospitality Operations | | PDF | |
14-2 | Outsourcing | |
14-3 | Analyzing the Outsourcing Process | |
14-4 | |
Advantages & Disadvantages | |
15 | Final Exam | |
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