Metaverse and Service Management

Chapter 1 General Rule

Article 1 (Purpose)

The purpose of these Terms and Conditions shall be that the customer (hereinafter referred to as "Member") using all member information services (hereinafter referred to as "Service") provided by the K-MOOC (hereinafter referred to as the "Site") operated by the National Institute for Lifelong Education (hereinafter referred to as NILE) and the 'Site' specify the terms and procedures and other necessary matters regarding the use of the 'Services'.

Article 2 (Effect and Change of Terms)

1. This Agreement will be effective when the Member clicks the "Agree" button in response to the question "Do you agree with the Terms?"

2. The 'Site' may change these Terms and Conditions, and the modified Terms will be announced to 'Member's for 7 days prior to the effective date and will be effective on the applicable date'

3. If 'Member' does not agree to the modified terms, 'Member' may stop using the 'Service' and withdraw. If 'Member' continues to use the 'Services' after the terms have been changed, the 'Member' shall be deemed to have agreed to the terms of this Agreement.

Article 3 (Regulations other than the Terms and Conditions)

When any matters not specified in these Terms and Conditions are specified in relevant laws and regulations, they shall be governed by the relevant laws and regulations.

Chapter 2 Membership sign-up and Service Usage

Article 4 (Usage Contract)

Use of the 'Service' is permitted only if the 'homepage' is permitted and the 'Member' agrees to the Terms and Conditions.

Article 5 (Application for Use)

1. In order to use this service, you must record your information on the form prescribed by 'this site'.

2. The user information shown on the subscription form is considered actual data. Users who do not enter real information will not be legally protected.

Article 6 (Approval of Use Application)

1. The 'Site' approves the use of 'Service's when 'Member' makes a complete application by writing all matters correctly. However, the following cases are an exception.

① If the application is made using someone else's name

② If you have filed a false application for the membership application form

③ If you applied for the purpose of hindering social well-being, order or morals

④ If you interfere with another person's use of the site services or take actions such ass tealing the information

⑤ If you do the acts prohibited by laws and regulations and the terms from using the site

⑥ If you do not have enough membership requirements set by the site

2. The information that the member enters is shown below. In addition to the information below, the 'Site' may require the 'Member' to enter additional information.

- Required items: Email, real name, ID, password, country, gender, year of birth

- Optional items: Place of residence, the highest level of education, purpose of enrollment

Article 7 (Change of Contract Items and Information Retention/Use Period)

1. The 'Member', if changes are made to the information entered when applying for 'Service', must correct it online.

2. From the moment you register as a 'member', the 'site' can hold and use the information of 'member'.

3. From the moment the 'Member' leaves the site, the information of the 'Member' will not be available on the site. However, in order to protect personal information, the 'Site' may retain the information of the 'Member' for 20 days from the moment when membership is withdrawn.

Article 8 (Collection of Personal Information by Cookies)

1. The 'Site' sends cookies to the user's personal computer to provide specialized services for each user.

2. In order for the user to be able to use it conveniently with one login, he or she must accept cookies.

3. Cookies are used to identify the characteristics of users who visit the 'site'.

4. Users can selectively accept cookies by adjusting options in the web browser. If you refuse to accept cookies, you will not be able to use the services that require log-in.

Chapter 3 Cancellation of Contract

Article 9 (Cancellation of Contract)

1. 'Member' may initiate complaints about the processing of member information through online.

2. When a 'member' wishes to terminate the service use contract, he or she may request the termination of the contract by e-mail with his or her name, ID, date of birth, or you must apply for withdrawal in 'membership withdrawal' menu of member information correction.

Article 10 (Disqualification)

In the event of the following reasons, the 'Site' may cancel the use contract without any prior notice or terminate the service use by determining a period.

1. If you missed the 'Basic Information' in Article 6 (2)

2. If you register with false contents when you apply for membership

3. If you have stolen someone's ID and password

4. If you infringe the intellectual property rights of the site, other members or third parties

5. If you do the act of harming social well-being and order, public morals

6. In the event of an act that damages or causes disadvantage to others' honor

Chapter 4 Responsibility

Article 11 (The Obligations of the 'Site')

1. In order to facilitate the use of the sites affiliated with the 'Site', the 'Site' may share the information of the 'Member' with the affiliated sites, and for the purpose of sharing, the 'Site' can send cookies to the computer of 'Member'.

2. The 'Site' does not disclose or distribute the personal information of 'Member' which is known by 'Service' provision to a third party without the consent of the user. However, the following exceptions apply.

① If there are special regulations in laws such as Act on Financial Real Name Transaction and Confidentiality, Use and Protection of Credit Information, Basic Law of Telecommunications, Telecommunications Business Act, Local Tax Act, Consumer Protection Act, Bank of Korea Act and Criminal Procedure Act

② When necessary for statistical writing / academic research or market research, if it is provided in an unidentifiable form for a specific individual

③ The 'Site' may use all or part of the information of 'Member' as statistical data related to the business'

④ The 'Site' strives to ensure that the 'Service' operates consistently and reliably. If the 'Service' is interrupted for any unavoidable reason, we will do our best to repair and recover it without delay. However, in case of natural disasters, emergencies, periodic system inspections and the necessity of 'NILE', we may stop or suspend the service temporarily.

Article 12 (Consent on the Use of 'Member' Information)

1. NILE operates various websites in addition to this site. NILE collects member's information for the purpose of providing services of the main site and various subsites operated by NILE, and can use the collected information of members.

2. The 'Site' may be affiliated with various education related associations and business operators for the quality of their services and may share their membership information. In such case, the 'Site' shall disclose the partnership, purpose, and contents to the Terms in this Article and shall be provided to the Affiliates after the consent of 'Member' is obtained.'

3. The consent of the 'Member' under the provisions of this Article shall be effected by clicking the button for subscribing to the information service provided in the Terms and Conditions and the entry screen of member enrollment information.

Article 13 (Obligations of Member)

1. 'Member's are responsible for the management of their ID and password.

2. 'Member' shall not assign, give, loan his or her ID to another person or allow others to use it.

3. If your ID is used improperly, the 'Member' must notify it to NILE.

4. "Member" can not use the data registered in the post to conduct sales activities.

5. 'Member' must receive a notice mail from the "Site".

Article 14 (Member Posts)

1. Posts include all writings made by members on the various boards of the 'Site'.

2. Any loss or problem arising out of the information posted by members and Q&A is solely the responsibility of the member, and the 'site' is not responsible for it unless it is the intention of the 'site'.

3. In the event of any claims, lawsuits, or any other disputes against the 'site' arising out of any third party due to the member' s posting, the member shall bear the cost of the settlement and process the dispute for the site, In the event that the 'Site' compensates the third party or damages occur to the 'Site', the member shall compensate the 'Site'.

4. The 'Site' shall delete member's post without prior notice in the event that the post of the 'Member' fall under any of the following: However, the 'site' does not have any obligation to inspect or censor the post.

① If you defame a third party by slander

② In case of contents that hinder public order or good morals

③ In case of infringement of copyright of the 'Site' or copyright of third party etc.

④ When the posting period stipulated in the 'Site is exceed

⑤ In case of a commercial post, a money-making advertisement, a good luck letter, etc.

⑥ In case of not meeting the purpose of site opening

⑦ When other applicable laws and regulations are violated

5. The 'Site' can process, sell, publish, etc. using the posts registered by 'Member's.'

Chapter 5 Information Provision

Article 15 (Information Provision)

The 'Site' may transmit the necessary information or advertisement to 'Member' by e-mail or letter mail. If 'Member' dose not want this, the 'Member' can refuse the information from the subscription application menu and the member information modification menu. However, we may send a notice mail of the 'Site' of Article 13 (5) to the member who has refused to receive the information.

Chapter 6 Exemption from Responsibility and Indemnification

Article 16 (Responsibility)

1. The 'Site' shall not be liable for any damages incurred to the 'Member' in connection with the use of the 'Service' unless there is intent or gross negligence of the 'Site'.

2. The 'Site' does not endorse or warrant the appropriateness, accuracy, timeliness, credibility of information, products, services, software, graphics, voice and video related to the use of the 'Service'.

Article 17 (Exemption from Responsibility)

'NILE' will not be held responsible for any problems occurred to 'Member if disruption of service is due to natural disasters or unavoidable circumstances.

Article 18 (Competent Court)

The court shall be the court having jurisdiction over the location of the "NILE" or the court under the civil procedure law of the Republic of Korea.

The laws of the Republic of Korea shall apply to the interpretation and application of these Terms and the settlement of any dispute relating to these Terms and Conditions.

Metaverse and Service Management Ongoing Certificate
Metaverse and Service Management
- Field Social (Business Administration & Economics)
  
  Operating Institute Operating Institute Pyeongtaek University Go to the operating agency Opens new window
  
  Week Week 19 Week
  
  Course Registration Period Course Registration Period 26.08.31 ~ 26.12.13
  
  Phone Number Phone Number 031-685-8722
  
  Course Satisfaction 4.5
- Difficulty Difficulty intermediate
  
  Certificate Certificate Issuance
  
  Learning recognition time Learning recognition time 15Hour 00Minute (07Hour 57Minute)
  
  Course Duration Course Duration 26.09.07 ~ 26.12.20
  
  Subtitle language 한국어 Others 1ea Subtitle language
  
  Course language 한국어(ko)
Registration of courses of interest

List of participating institutions

Course Introduction

강좌 소개

수업내용/목표

미래 신 산업 동력 분야인서비스산업은외식산업,문화관광산업, 호텔항공산업, 의료관광산업 그리고 전시컨벤션 산업 등 매우 다양한 분야에서비즈니스와일상생활과연결되어있다. 하지만 서비스산업은 코로나19 등의 영향으로 어려움을 겪고 있으며 또한 언택트 환경을뛰어넘는해결방안을찾아야 한다. 이에 메타버스의특징인 가상현실, 증강현실 그리고 확장현실 등의 기술을 이용하여서비스경영에적용할수있는다양한 지식과 현실적인 대안에 대해 강의한다.

홍보/예시 영상

강좌 운영 계획

주차

주차별학습 목표

학습내용

평가방법

1주차

메타버스의이해

1. 메타버스의개념과 특징에 대해 설명할 수 있다.

2. 메타머스혁명에 대해 이해하고 설명할 수 있다.

3. 메타버스로변화할 미래의 전망에 대해 설명할 수 있다.

1. 메타버스의개념과 특징

2. 왜메타버스 혁명인가?

3. 메타버스로변화할 미래의 전망

퀴즈(5)

2주차

메타버스기술동향 및 산업 적용 사례

1. 메타버스 4가지핵심요소 기술 동향에 대해 설명할 수 있다.

2. 교육, 전시등 MICE 산업분야에 대해 설명할 수 있다.

3. 공공부문및 지방행정 분야에 대해 설명할 수 있다.

1. 메타버스 4가지핵심요소 기술 동향

2. 교육, 전시등 MICE 산업분야

3. 공공부문및 지방행정 분야

퀴즈(5)

3주차

메타버스플랫폼의 종류 및 특징

1. 메타버스플렛폼 동향에 대해 설명할 수 있다.

2. 제페토, 이프랜드등 군내 메타버스 플렛폼이용 및 평가에 대해 설명할 수 있다.

3. 게더타운등 국외 메타버스 플렛폼 이용 및 평가에 대해 설명할 수 있다.

1. 메타버스플렛폼 동향

2. 제페토, 이프랜드등 군내 메타버스 플렛폼이용 및 평가

3. 게더타운등 국외 메타버스 플렛폼 이용 및 평가

퀴즈(5)

4주차

메타버스서비스 경영에서의 활용 및 융합

1. 비상을준비하는 메타버스에 대해 설명할 수 있다.

2. 메타버스의시작 5대이슈 BEGINS에대해 설명할 수 있다.

3. 메타버스와서비스 경영의 융합에 대해 설명할 수 있다.

1. 비상을준비하는 메타버스

2. 메타버스의시작 :5대이슈

3. 메타버스와서비스 경영의 융합

퀴즈(5)

5주차

서비스의특성 및 품질관리

1. 서비스의특성에 대해 설명할 수 있다.

2. 서비스품질의 측정에 대해 설명할 수 있다.

3. 서비스품질의 평가에 대해 설명할 수 있다.

1. 서비스의특성

2. 서비스품질의 측정

3. 서비스품질의 평가

퀴즈(5)

6주차

서비스경험관리를 위한 메타버스 활용

1. 서비스접점과 진실의 순간에 대해 설명할 수 있다.

2. 서비스스케이프에 대해 설명할 수 있다.

3. 메타버스를이용한 서비스 경험의 최적화에 대해 설명할 수 있다.

1. 서비스접점과 진실의 순간

2. 서비스스케이프

3. 메타버스를이용한 서비스 경험의 최적화

퀴즈(5)

7주차

디자인씽킹과 서비스 여정관리

1. 디자인씽킹과 서비스에 대해 설명할 수 있다.

2. 디자인씽킹과 서비스 여정 관리 1에대해 설명할 수 있다.

3. 디지아니씽킹과 서비스 여정 관리 2에대해 설명할 수 있다.

1. 디자인씽킹과 5단계

2. 디자인씽킹과 서비스 여정 관리 1

3. 디지아니씽킹과 서비스 여정 관리 2

퀴즈(5)

8주차중간고사

퀴즈(25)

9주차

외식산업서비스의이해와 활용

1. 외식산업의개념과 특징에 대해 설명할 수 있다.

2. 외식산업의업계별 동향에 대해 설명할 수 있다.

3. 외식산업에서메타바스 서비스 활용방안에 대해 설명할 수 있다.

1. 외식산업의개념과 특징

2. 외식산업의업계별 동향

3. 외식산업에서메타바스 서비스 활용방안

퀴즈(5)

10주차

관광여행서비스의이해와 활용

1. 관광산업의개념과 특성에 대해 설명할 수 있다.

2. 여행산업의개념과 특성에 대해 설명할 수 있다.

3. 관광및 여행산업에서 메타버스 활용방안에 대해 설명할 수 있다.

1. 관광산업의개념과 특성

2. 여행산업의개념과 특성

3. 관광및 여행산업에서 메타버스 활용방안

퀴즈(5)

11주차

의료관광서비스의이해와 활용

1. 의료관광서비스의 특징에 대해 설명할 수 있다.

2. 의료관광활성화 방안에 대해 설명할 수 있다.

3. 의료관광에서메타버스 활용방안 학습에 대해 설명할 수 있다.

1. 의료관광서비스의 특징

2. 의료관광활성화 방안

3. 의료관광에서메타버스 활용방안 학습

퀴즈(5)

12주차

호텔서비스의이해와 활용

1. 호텔산업의특징과 현황에 대해 설명할 수 있다.

2. 호텔기업의경영특성에 대해 설명할 수 있다.

3. 호텔산업에서메타버스 활용방안에 대해 설명할 수 있다.

1. 호텔산업의특징과 현황

2. 호텔기업의경영특성

3. 호텔산업에서메타버스 활용방안

퀴즈(5)

13주차

항공서비스의이해와 활용

1. 항공산업의특성과 발전에 대해 설명할 수 있다.

2. 공항산업의특성과 현황에 대해 설명할 수 있다.

3. 항공서비스에서 메타버스 활용방안에 대해 설명할 수 있다.

1. 항공산업의특성과 발전

2. 공항산업의특성과 현황

3. 항공서비스에서 메타버스 활용방안

퀴즈(5)

14주차

전시컨벤션서비스의이해와 활용

1. 전시컨벤션 서비스의 개요에 대해 설명할 수 있다.

2. 전시산업의역사와 현황에 대해 설명할 수 있다.

3. 전시컨벤션 산업과 메타버스 활용에 대해 설명할 수 있다.

1. 전시컨벤션 서비스의 개요

2. 전시산업의역사와 현황

3. 전시컨벤션 산업과 메타버스 활용

퀴즈(5)

15주차기말고사

퀴즈(25)

강좌운영팀 소개

교수자

김승욱 교수: - (현) 평택대학교 경영학과 교수; - (전) SAP Korea 정보기술 컨설턴트; - (전) 연세대학교 경영연구소 전문연구요원; - (전) 안진회계법인(Deloitte), 삼일회계법인(PWC) 경영 컨설턴트

강좌지원팀

김정숙: 숙명여자대학교 교육학 박사 수료; 평택대학교 원격교육지원센터; 유수정; 평택대학교 원격교육지원센터; e-mail: kmooc@ptu.ac.kr

강좌 수강 정보

이수/평가정보

	주차	점수 가중치	내용 및 방법
퀴즈	1~7주차 9~14주차	50%	선다형객관식 5문항
중간고사	8주차	25%	선다형객관식 25문항
기말고사	15주차	25%	선다형객관식 25문항

※ 총 60% 이상 점수 획득 시, 이수증 발급받을 수 있습니다.

- 강좌 이수조건 : 강좌 이수 및 이수증 발급을 위해 모든 활동을 시작일시와 종료일시 사이에 반드시 학습 완료하고 총 60% 이상 점수 획득 시 강좌 이수 처리됩니다. (모든 활동: 퀴즈 및 중간고사와 기말고사 응시)

교재 및 참고문헌

- 주교재: 디자인씽킹과 서비스경영 (박영사, 김승욱 저, 2020)
- 부교재: 경영정보시스템 ( 박영사, 김승욱 저 2020)

Preview

Field Social (Business Administration & Economics)

Difficulty Difficulty intermediate

Operating Institute Pyeongtaek University Go to the operating agencyOpens new window

Certificate Certificate Issuance

Week Week 19 Week

Learning recognition time Learning recognition time 15Hour 00Minute (07Hour 57Minute)

Course Registration Period Course Registration Period 26.08.31 ~ 26.12.13

Course Duration Course Duration 26.09.07 ~ 26.12.20

Phone Number Phone Number 031-685-8722

Subtitle language 한국어 Others 1ea Subtitle language

Course language 한국어(ko)

Registration of courses of interest

하위메뉴

Metaverse and Service Management

List of participating institutions

Course Introduction

강좌 소개

수업내용/목표

홍보/예시 영상

강좌 운영 계획

강좌운영팀 소개

교수자

강좌지원팀

강좌 수강 정보

이수/평가정보

교재 및 참고문헌

Preview

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